Matthew Fisher, Roadlab & Phil Snyman, I Am App
PAPER
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Abstract
Our journey started with a vision to digitise laboratory processes from start to finish. Off-the-shelf products were available, but they could not provide a holistic solution. We were after a product that could take our current systems and transfer them into a digital space without changing our procedures, reduce human error and improve our delivery time.
The first step we took was to digitise the in-field testing by incorporating an already established solution; although the software was outdated, it provided the necessary service. Concurrent with the in-field testing, we began the development of our own mobile app, which allowed clients to book testing services and stay up to date on test results.
Phase 2 included developing our LIMS system, which would be tailor-made to our specific needs and processes. The system allowed all lab procedures to be digitised and would serve as the central hub for all our information from the field service app and laboratory testing.
The lessons learned from our journey were significant. We realised that we had to take a step backwards before we could move forward again at pace. We are now building solutions 10x faster, reducing implementation and maintenance costs by 50% while gaining superior functionality compared to traditional development. We are able to achieve this by leveraging industry-leading low-code automation platform capabilities.
This paper will discuss our journey, lessons learnt and plans for the future.
